FAQs – Merch & Smile

We get it. You have questions!

Print-on-demand (POD) services are new, and most people know little about them other than what they’ve seen advertised around. POD services are essentially like having a personal pr]nting factory, but without the upfront costs or storage headaches. Here’s why they’re valuable:

Low risk: No need to order large quantities of merchandise upfront. You only pay for what gets printed when someone orders it. This minimizes financial risk, especially for new businesses or designs with uncertain demand.
Easy customization: POD allows you to personalize products with your own logos, designs, or text. This is perfect for creating unique merchandise for your brand, event, or personal project.
Reduced inventory: With POD, you don’t have to worry about storing or managing physical inventory. The POD service handles the printing, packaging, and shipping directly to your customers.
Scalability: Easily adjust your product offerings based on demand. You can add or remove designs without worrying about leftover stock.
Faster turnaround times: POD services typically offer quick production times, allowing you to get your merchandise to customers faster.
Environmentally friendly: POD helps reduce waste by only printing what’s necessary, minimizing the risk of leftover stock ending up in landfills.

Overall, POD services offer a convenient, cost-effective, and flexible way to create custom merchandise without the hassle of traditional printing methods.

5 FAQs for Merch & Smile's Print-on-Demand Service

Question What kind of products can I customize?

AnswerWe offer a wide variety of high-quality apparel and accessories, including t-shirts, hoodies, hats, tote bags, pens, cups, and much much more! Customization occurs through embroidery, DTF and DTG processing, and laser engraving. When you contact us about setting up your store, you can see a full catalog.

Question How does the design process work?

AnswerYou will reach out to us via the contact page, and we’ll schedule a time with you to set up your store. In doing so, our design team will work with you in converting your logos and graphics to formats that will work for your store. Want a new design or to run a short order of a specific product? No problem. We can work with you on creating whatever you need.

Question What is the minimum order quantity?

AnswerThere is no minimum order quantity! You can create and order just one item if you’d like. Order what you want as you want. This is perfect for small businesses, personal projects, or larger campaigns (such as fundraising or for events).

Question How long does it take to receive my order?

AnswerProduction time typically takes 2-3 business days, with shipping time depending on your location. We offer various shipping options to suit your needs.

Question How does Merch & Smile give back to those in need?

AnswerWith every purchase you make, a percentage of the proceeds go towards providing essential supplies to people in need around the world. You can learn more about the specific causes we support on our Impact page.

Pew & Pixel FAQs

Question What is Pew & Pixel?

AnswerPew & Pixel is the publishing and resource arm of Merch & Smile. While our POD service helps you create branded merchandise, Pew & Pixel focuses on producing thoughtful, practical ministry materials for churches, chaplains, and faith communities — including children’s Bible curriculum, devotional guides, and trauma-informed care resources.

Question What resources does Pew & Pixel offer?

AnswerOur first offering is a 44-session children’s Bible curriculum designed for churches and ministry settings. We’re also developing devotional guides and trauma-informed care resources. All of our materials are created with care, rooted in Scripture, and built to be practical for real ministry contexts.

Question How do I purchase Pew & Pixel resources?

AnswerPew & Pixel resources are available as digital downloads through our website. Visit the Pew & Pixel page to browse available resources. For bulk licensing or church-wide purchases, reach out through our Contact page.

Question Is Pew & Pixel connected to Merch & Smile's mission?

AnswerAbsolutely. Just like our POD service, revenue from Pew & Pixel resources goes toward supporting people and organizations in the help and nonprofit sector. When you purchase a curriculum or resource, you’re not just equipping your ministry — you’re contributing to a larger mission of collaborative care.